Terms and conditions
General terms
Appointments
If you cancel an appointment with less than 24 hours notice or fail to attend an appointment, we reserve the right to charge you in full for that appointment.
If we have to cancel an appointment, we will inform you of the fact as soon as is practicable and we will either provide a full refund or rearrange the appointment if you prefer and doing so is possible.
Where a refund is due we will refund your payment within 7 days of notice of cancellation.
The attendance at appointments with us requires completion of our Client Intake Form and Informed Consent Form. Please complete these forms prior to your appointment.
We may discuss your case anonymously with other health professionals in order to better support you or to further understanding for others.
Events
If you have booked to attend one of our events or courses and cancel with less than 7 days notice, or fail to attend the event, we reserve the right to charge you in full for that appointment.
If we have to cancel an event or course you have booked, we will inform you of the fact as soon as is practicable and we will either provide a full refund or if you prefer and doing so is possible offer you a place at an alternative event.
We will refund your payment through Stripe or PayPal within 7 days of notice of cancellation.
We reserve the right to refuse entry to any event which we run or lead, or to require you to leave that event immediately if we consider you are not in a fit state to participate or if we consider your behaviour is inappropriate. You will not be entitled to a refund in these circumstances and if you have not yet paid, we reserve the right to charge you in full for that event.
Payment
Payment for any service or product and any refund will be through Stripe or PayPal or, with our agreement, by direct payment to our bank account on receipt of an invoice from us.
The use of Stripe or PayPal are governed by Stripe and PayPal’s own terms and conditions and we accept no responsibility for the acts or omissions of Stripe or PayPal or for the operation of their services.
Payment for any services or products ordered through our website is due at the time the order is made. Payment for appointments or products arranged directly with us is due within 7 days. Failure to adhere to this timescale entitles us to cease to provide services and/or products to you.
Intellectual Property Rights
The content of our services and products, including information and advice provided by us, are and will remain our property exclusively and are protected by copyright.
All rights to the name Charlotte Street and related applications are reserved.
Neither the name Charlotte Street, the name of any of our social media identities nor the website may be used in connection with or associated with any product or service without our prior written consent.
Liability
If attending any of our appointments, events or courses, using any of our services or purchasing any of our products, it is incumbent upon you to complete all details on any registration/order form we provide and to inform us of any other health issues which may impact the appropriateness of you using our services or products.
Except where we are negligent, we accept no liability for any injury or damage sustained by your use of our services or products.
We do not accept any liability for any third party services or products which are utilised or purchased as a result of information obtained from us including through any link contained on our website or accessed through our social media accounts.
Website and content terms
Website and media content
Whilst every effort is made to ensure the content of the website, social media accounts and any other information provided via the website or social media accounts as part of the services or relating to our products is accurate and up to date, we accept no liability for any error or inaccuracy. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Whilst the website, social media accounts and any other information provided as part of our services or relating to our products (other than in a one to one appointment) may contain information about health and wellbeing, it does not purport to provide advice specific to your circumstances and you should contact an appropriately qualified specialist should you require assistance with your own personal situation.
The website, social media accounts and other information provided to users of services or products contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content of those websites or for the use of your data by those websites.
Availability
We give no warranty as to the availability of the website, social media accounts or the supply of any other services or products and accept no liability for any temporary or permanent lack of availability.
We reserve the right to terminate or suspend your access to the website, social media accounts or your right or ability to receive any other service or to obtain products from us. We will inform you of the fact as soon as is practicable.
Cookies
The website uses cookies to better the users experience while visiting the website. By default, your browser will accept cookies, however, you have the choice to enable or disable cookies in your web browser. Users are advised that if they wish to deny the use and saving of cookies from the website on to their computer hard drive they should take necessary steps within their web browsers security settings to block all cookies from the website. Be aware that disabling cookies may prevent you from using the full range of services available on the website.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a secure online experience within this website. Cookies also provide us with information about how the website is used so we can keep it as up to date, relevant and error-free as possible.
This information is not disclosed, sold, or made available to other parties. This information is kept only temporarily and is stored securely. In addition, we do not acquire this sort of information from other parties.
The following cookies are collected
• Strictly necessary cookies – these are cookies that are essential to the operation of the website.
• Analytical/performance cookies – these cookies allow us to recognise and count the number of visitors to the website.
• Functionality cookies – these cookies are used to recognise you when you return to the website.
• Targeting Cookies – these cookies record your visit to the website, the pages you have visited and the links you have followed.
Website usage tracking
The website uses tracking software to monitor its visitors to better understand how they use it. The software may save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Downloads & media files
Any downloadable documents, files or media made available on the website or through our social media channels are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available you are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third-party websites and we advise you to verify their authenticity using third-party anti-virus software or similar applications.
Other terms
The use of your data by us is governed by our privacy notice. For further information please refer to the latest version of our privacy notice which is incorporated into these terms and conditions.
Any failure to enforce any right or provision of these terms and conditions will not be considered a waiver of those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable by a court, the remaining provisions of these terms and conditions will remain in effect.
These terms and conditions constitute the entire agreement between us regarding our services and products, and supersede and replace any prior agreements we might have between us.
Under no circumstances will we ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of our services or products, these terms and conditions, the subject matter of these terms and conditions, the termination of these terms and conditions or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss.
These terms and conditions are governed by English law.
We reserve the right to modify or replace these terms and conditions at any time. By continuing to access the website or using the services after those revisions become effective, you agree to be bound by the revised terms. However, we will endeavour to inform you in advance of any change to the terms and conditions which we consider has a material impact on your use of the website or other services.
For more information or if you have any concerns about these terms and conditions please email info@charlottestreet.be